§01
Introduction
1.1
Welcome to www.educantic.com ("Website") and the Educantic school ERP application, including any instance made available on an institute's own custom domain ("Application"), together the "Platform". Educantic is a school and institute management system covering admissions, attendance, fee management, gradebooks, timetables, communication, and an AI assistant ("Educantic AI"), owned and operated by Educantic and its affiliates ("Company", "we", "us", "our").
1.2
These Terms of Service ("Terms"), together with our Privacy Policy and any order form, subscription agreement, or institute-specific agreement (collectively, the "User Agreements"), govern your access to and use of the Platform. "You" and "User" mean any person who accesses or uses the Platform, including administrators, teachers, parents, and students.
1.3
Users under 18 must use the Platform through their school/institute or with the involvement of a parent or legal guardian, as applicable. The institute and its authorised administrators are responsible for ensuring that student accounts and student personal data are handled in accordance with applicable Indian law, including applicable child-data requirements. Nothing in these Terms is intended to remove any protection or right that cannot lawfully be waived.
1.4
If you are using the Platform on behalf of a school, coaching institute, college, or university as an administrator ("Admin User"), you confirm that you have the authority to bind that institute to these Terms.
1.5
These Terms are made available electronically and may constitute an electronic record under the Information Technology Act, 2000 and other applicable Indian laws. Where a particular transaction or agreement requires a specific form of execution, the parties must follow the applicable legal requirements.
1.6
By accessing or using the Platform, you agree to these Terms, our Privacy Policy, and any applicable order or subscription agreement. If you do not agree, please do not use the Platform — you may write to support@educantic.com and we will try to help.
1.6A
Use of the Platform remains subject to applicable Indian laws, including the Information Technology Act, 2000, applicable rules, data-protection requirements in force from time to time, consumer-protection requirements where applicable, and laws governing electronic transactions and payments. Where a provision of these Terms conflicts with a mandatory legal requirement, that requirement will apply to the extent of the conflict.
1.7
Where your institute has a signed or otherwise valid subscription agreement, order form, or written commercial proposal accepted by the parties, that document governs the subscription period, fees, seat count, licensed modules, service levels, and any expressly agreed special terms. If there is a conflict, the specific commercial agreement will prevail for that conflict only. Expiry or termination of a subscription may end access to paid Platform features, but does not automatically terminate the Privacy Policy or obligations that by their nature continue after termination.
§02
System Requirements
2.1
Using Educantic requires a compatible device, a modern browser or the Educantic mobile app, and internet access. Educantic's offline-capable modules allow limited use during connectivity gaps, but data will not sync until you are back online. Keeping your device, browser, and the app updated is your responsibility.
§03
License to Use Educantic
3.1
We provide the Platform and standard updates made generally available to subscribed institutes. We may modify, add, or discontinue individual features at our discretion, and will make reasonable efforts to notify institutes of material changes.
3.2
Subject to these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable right to access and use the Platform solely for your institute's educational and administrative purposes.
3.3
Where your institute uses a custom domain to access Educantic, that domain remains subject to these Terms in the same way as www.educantic.com.
3.4
Access within an institute is role-based. What a User can view or do — as Admin, Teacher, Parent, or Student — is set by the Admin User, and any data generated is scoped to that role.
§04
Accounts & Roles
4.1
Accounts are typically created by your institute's Admin User, using accurate and current information. Inaccurate or outdated information may lead to suspension of the account.
4.2
Where a User is a minor, the parent/guardian or the institute (acting in loco parentis for school-related use) is responsible for that account, and use is understood to be supervised accordingly.
4.3
Accounts are verified via email or mobile OTP where enabled. You agree to keep your registered details accurate and current.
4.4
You are responsible for all activity under your login credentials and must notify us or your Admin User immediately of any suspected unauthorized access.
4.5
Your institute's Admin User may create, suspend, or remove your access at their discretion, in line with their own internal policies.
4.6
We reserve the right to suspend or terminate any account used in violation of these Terms, at our sole discretion.
§05
Communications
5.1
We may send service-related communications electronically, including in-app notifications, email, SMS, or WhatsApp, where applicable and legally permitted. These may include account security notices, service changes, attendance or fee alerts configured by an institute, and support responses. Marketing or promotional communications will be sent subject to applicable law and any required consent; you may opt out of such communications using the available unsubscribe method or by contacting support@educantic.com. Essential account, security, contractual, or legally required notices may still be sent where necessary.
5.2
We may contact prospective institutes who request a demo, trial, or pricing information through phone, WhatsApp, SMS, or email regarding the Platform.
§06
Plans, Fees & Billing
6.1
Educantic may be offered on subscription plans, which may include Silver, Gold, Premium, Enterprise, or other plans made available from time to time. Features, modules, user/seat limits, support, taxes, subscription period, and pricing are as shown in the applicable proposal, order form, invoice, or dashboard at the time of purchase.
6.2
We may introduce new plans, retire old ones, or change pricing. Changes will not apply mid-term to an active Subscription Period unless agreed otherwise in your order form; we will make reasonable efforts to notify you ahead of renewal.
6.3
If a material pricing, listing, or billing error occurs, we may correct the error and contact the affected customer. If an order or charge cannot reasonably be honoured at the displayed price, we may cancel the affected order and refund amounts collected for that order, subject to applicable law and the payment provider's processing timelines. We will not use this clause to exclude any mandatory consumer or other legal remedy.
Educantic does not provide fee-financing, lending, or third-party loan facilitation to parents or students. Fee collection features (online payment, eNACH, receipts) are limited to processing amounts your institute itself sets and collects.
§07
Fair Use Policy
7.1
Each subscription includes fair-use limits. Usage beyond these thresholds may require an upgraded plan or additional charges, communicated in advance.
100 GB
Storage per institute account, standard tier
10K
Educantic AI queries / month, standard tier
8 hrs
Live class / video session use per teacher per day
Fair-use thresholds may be revised from time to time at our discretion; current limits are shown in your institute's dashboard.
§08
Institute Data & Educantic AI Output
Data you put in. "Content" means anything a User uploads or enters into Educantic — student records, attendance marks, fee entries, documents, messages, and prompts typed into Educantic AI.
8.1
You (or your institute) retain ownership of Content you submit. You are responsible for its accuracy and for having the right to enter it — particularly student and parent personal data, which must be handled in line with your institute's own data-protection obligations.
8.2
We do not claim ownership of your institute's Content. We process or access Content as reasonably necessary to provide, secure, support, and maintain the Service, comply with law, and carry out documented instructions or agreements with the institute. We will use Content for analytics or service improvement only as permitted by the applicable agreement, Privacy Policy, and law; where appropriate, information will be aggregated or de-identified. The institute is responsible for having the lawful authority and notices/permissions required to provide personal data to the Platform.
8.3
We may disclose Content when required by applicable law, a valid court order, or a lawful request from a competent authority. Where legally permitted and reasonably practicable, we may notify the relevant institute before disclosure. We will not be required to provide notice where prohibited by law or where an urgent legal or security matter makes notice inappropriate.
Output. "Output" means anything generated by the Platform in response to your data or prompts — report cards, analytics, timetables, or answers from Educantic AI.
8.4
Educantic AI is based on evolving technology and will not always be accurate or complete. Output should always be reviewed by a teacher or administrator before being relied on for academic, administrative, or communication purposes, and should not replace professional educational judgment.
8.5
You may use Output generated for your institute for your institute's own purposes. You may not use Output from Educantic AI to build, train, or benchmark a competing AI model or education product.
Educantic AI results are a starting point, not a final answer — a human should always check grades, report content, and parent-facing messages before they go out.
§09
Acceptable Use
You agree not to use the Platform to post, upload, or transmit Content that:
- Belongs to someone else and that you have no right to use;
- Is obscene, harassing, discriminatory, or harmful to a minor in any way;
- Infringes a patent, trademark, copyright, or other proprietary right;
- Is knowingly false, misleading, or impersonates another person;
- Contains malware, viruses, or code designed to disrupt the Platform;
- Is unlawful, defamatory, or incites violence or hatred against any group.
You also agree not to:
- Overload, disable, or attempt to disrupt the Platform, including denial-of-service activity;
- Scrape, crawl, or use automated tools to extract data beyond your authorized access;
- Attempt to bypass role-based access controls or access another institute's data;
- Reverse-engineer, decompile, or disassemble the Application;
- Misrepresent Educantic AI output as independent human-authored work where that would mislead a reader;
- Use Educantic AI output to train a competing generative AI or learning model.
§10
Payments
10.1
Where the Platform enables online fee collection, payments are processed through third-party payment service providers ("PSPs"). You must never share UPI PINs, OTPs, or card credentials with anyone claiming to represent Educantic — we never ask for these over call, message, or email.
10.2
Payment authorisation, settlement, reversals, and refunds may depend on the relevant bank, payment service provider, card network, UPI participant, or other payment system. We are not responsible for a failure solely attributable to such third parties or for a transfer made to an incorrect account/VPA due to user error, but this clause does not exclude liability that applicable law does not permit us to exclude.
10.3
We are not responsible for any payment made to a third party falsely claiming to represent Educantic.
§11
Refunds & Cancellation
11.1
Subscription fees, cancellations, and refunds are governed by the applicable order form or subscription agreement and any cancellation terms disclosed before purchase. Unless the applicable agreement or law provides otherwise, fees for a commenced subscription period are generally non-refundable because access and services have been made available. Nothing in this clause limits any refund, remedy, or consumer right that cannot lawfully be excluded.
11.2
School or tuition fees collected through the Platform are generally subject to the relevant institute's published fee/refund policy and applicable law. The institute is responsible for deciding and authorising refunds for fees it charges, except to the extent Educantic has separately agreed to a role or responsibility in writing or applicable law provides otherwise. Users should contact the institute for fee disputes and may contact the payment provider where relevant.
§12
Analytics & Improvement
12.1
We may process technical and usage information, such as feature usage, diagnostics, performance, and error logs, to operate, secure, support, and improve the Platform. Where third-party analytics or infrastructure providers are used, their access will be governed by applicable contracts, our Privacy Policy, and applicable law. Non-essential cookies or similar technologies on the Website are handled in accordance with the cookie choices and notices presented to users, where required.
12.2
Analytics are used to improve reliability, prioritize features, and provide support, not to build individual profiles of students for purposes unrelated to the Service.
§13
Intellectual Property
13.1
The Platform itself — its code, design, "Educantic" names and logos, interfaces, and Educantic AI models — is owned by the Company and protected under applicable copyright and trademark law. This does not extend to your institute's own Content.
13.2
Except as expressly permitted, no part of the Platform may be copied, republished, or redistributed for any commercial purpose without our prior written consent.
§14
Copyright Policy
14.1
We respect the intellectual property rights of others and expect Users to do the same. Accounts found to be infringing third-party copyright may be suspended or terminated.
§15
Feedback
15.1
If you send us feedback, bug reports, or feature suggestions, we may use them to improve Educantic without any obligation to compensate you, and without your feedback being treated as confidential.
§16
Third-Party Links
16.1
The Platform, including Educantic AI, may reference or link to third-party services or public resources not controlled by us. We are not responsible for their content, availability, or practices, and recommend reviewing their own terms before use.
§17
Disclaimer
The Platform, including Educantic AI output, is provided on an "as is" and "as available" basis. We do not warrant that the Service will be uninterrupted, error-free, or that Educantic AI output will always be accurate — it should be reviewed before being relied upon. To the extent permitted by law, all implied warranties of merchantability and fitness for a particular purpose are disclaimed.
§18
Limitation of Liability
To the maximum extent permitted by applicable law, the Company's aggregate liability arising from a paid subscription will be limited to the subscription fees actually paid to the Company for the affected service during the twelve months immediately preceding the event giving rise to the claim. To the extent permitted by law, the Company will not be liable for indirect or consequential loss, loss of anticipated profits, or business interruption. This limitation does not exclude or restrict liability that cannot lawfully be excluded or restricted, including any mandatory statutory rights or remedies, or liability arising from fraud or wilful misconduct where such limitation is not permitted.
§19
Termination
19.1
We may suspend or terminate an account or an institute's access for breach of these Terms, at our discretion, with notice where reasonably possible.
19.2
An institute may discontinue use at any time, subject to any minimum-term or notice provisions in its subscription agreement.
19.3
Provisions that by their nature should survive termination — ownership, disclaimers, indemnity, and liability limits — continue to apply after termination.
19.4
After subscription expiry or termination, the institute should promptly arrange export of its Content using available tools or contact support for assistance. Any export window, format, assistance fee, and deletion schedule will be governed by the institute's agreement and Privacy Policy. We may retain information where required by law, for legitimate security or dispute-resolution purposes, or to complete outstanding transactions, subject to applicable law.
§20
Governing Law
20.1
These Terms are governed by the laws of India. Subject to any mandatory jurisdiction or consumer-protection rights under applicable law, courts at Patna, Bihar shall have jurisdiction over disputes arising from these Terms. The location should be confirmed against the Company's actual registered office and legal advice before publication.
§21
Force Majeure
21.1
We are not liable for delays or failures caused by events beyond our reasonable control, including natural disaster, war, civil disturbance, government action, internet or power outages, or public health emergencies.
§22
Changes to the Service
22.1
We may add, modify, or withdraw features of the Platform at our discretion. We will make reasonable efforts to notify institutes of changes that materially affect the Service they subscribe to.
§23
Amendments to these Terms
23.1
We may revise these Terms by posting an updated version on this page and changing the “Last updated” date. Material changes will be notified by a reasonable method where appropriate or required by law. Changes will take effect on the stated effective date or, if none is stated, upon posting, except where applicable law requires a different process or a change to an existing subscription requires notice or agreement.
23.2
Where permitted by law, continued use after the effective date indicates acceptance of the revised Terms. If you do not agree, stop using the affected service and contact us or your institute administrator to discuss available options, including cancellation in accordance with the applicable agreement. Any mandatory notice, consent, or termination rights remain unaffected.
§24
Waiver & Severability
24.1
Our failure to enforce any part of these Terms is not a waiver of our right to do so later.
24.2
If any provision is found unenforceable, the remaining provisions continue in full effect.
§25
Assignment
25.1
We may assign or transfer these Terms as part of a merger, restructuring, sale of business, or transfer of the relevant service, subject to applicable law and any required safeguards. You may not assign your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise.
§26
Acknowledgement
26.1
By using the Platform, you confirm that you have read and agree to be bound by these Terms of Service.
§27
Contact & Grievance Officer
27.1
For questions, complaints, billing concerns, or support requests relating to these Terms, contact Educantic using the details below. Please include your institute name, registered contact details, and a concise description of the issue; do not send passwords, OTPs, or unnecessary student personal data.
27.2
If Educantic has formally designated a grievance officer under applicable law, the officer's name, designation, postal address, and contact details will be published here or in the Privacy Policy. Before publishing, insert the current authorised details and verify any statutory response timelines that apply. This Terms contact is not a substitute for any legally required grievance-officer disclosure.